My Never Ending List

What did I just read? What was this really all about? I really thought this would all come together somewhere but in the end, I think I am more confused than ever. There were stories, a few of them taking place in this novel, where they began and ended, I was never quite sure until I was already involved inside of them. It began with some videos, a customer complaining that there was something beside the intended movie on the screen when they watched it at home. I wanted this story, I wanted to know what was on that video but I soon found myself in another story surrounded by different characters who had their own drama and I was drawn into that. This novel was too much work and I should have put it down but I finished it.